Gear up for your next Adventure
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About
Welcome to Rift Design where adventure meets purpose.We’re a proud Australian startup with a simple belief: the outdoors isn’t just a place, it’s a mindset. It's where you challenge yourself, chase new experiences, and connect with the world in ways that matter.At Rift Design, we craft gear that moves with you combining performance, practicality, and a touch of style. Whether you're casting lines at dawn, hiking through the bush, setting up camp under the stars, or catching waves on the weekend, we’ve got your back with gear that fuels your confidence and frees your spirit.But we're more than just equipment. We’re a growing community of explorers, storytellers, and thrill-seekers who live for the moments that take us off the beaten track. We believe every adventure is worth sharing and every story helps spark the next.So go ahead step into the Rift. Break boundaries. Make memories. And let your journey unfold.Adventure starts here. Let's go.
Contact
Got a question? Need help with an order? Want to show off your catch?
We’re here for it.
Whether it’s about shipping, Rift Rewards, product tips, or just to say g’day — we’d love to hear from you.
Email Us
[email protected]We’ll get back to you within 1–2 business days (usually much faster).
Order Issues
For returns, exchanges, or product support, please include your order number and a brief description so we can help you faster.
Collabs & Ambassadors
Got an product idea? Want to be part of the Rift movement?
Reach out via email or hit the Rift Rewards page.
Rift Rewards
Post. Tag. Get Rewarded
Share a photo or video of your Rift gear in action
Tag us
🎁 Get free gear, store credits, and a chance to be featured.
Join the Rift Callenge
Monthly themes like biggest catch, locations, wildest moment
Win free gear, gift cards or spotlight
🔥 Stand out? You might just get your order refunded
Post. Tag. Get Rewarded
Join the Rift Callenge
| Tier | Post Type | Reward |
|---|---|---|
| Tier 1 | High quality photo with Rift gear in use | $10 Store Credit |
| Tier 2 | Short-form video (5–60 sec) showing gear in action | $20 Store Credit |
| Tier 3 | Long-form video (60+ sec review/demo/story) | $30 Store Credit |
Store Policies
Shipping
Where We Ship: We ship Australia-wide. For international orders, please contact us directly before purchasing.
Processing Time: Orders are packed within 1–2 business days. During peak periods, please allow up to 5 days.
Delivery Estimates: Standard delivery takes 3–7 business days depending on your location. Rural areas may take longer.
Shipping Costs: Flat-rate shipping is applied at checkout based on weight and destination.
Returns & Exchanges
Change of Mind: We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully.
Damaged or Faulty Items: If you receive a damaged item, email us within 7 days with your order number and photos. We'll sort it fast.
Return Shipping: If the issue is on our end, we’ll cover return shipping. For other reasons, customers cover the cost.
Payments
We accept the following secure payment methods:
- Credit / Debit Cards (Visa, Mastercard)
- PayPal
- Apple Pay / Google Pay (if available)
All transactions are encrypted and processed securely via SSL-certified providers.
Rewards Program
Earn points, cash, and gear by sharing your Rift Rewards experience. Submit photos or videos of your gear in use for eligibility.
Retail displays may require an additional photo to confirm proof of placement.
View full submission guidelines on our Rewards Page.
User-Generated Content
By tagging @rift.rewards or submitting content to us, you agree we may repost or feature your images and videos across our channels. We always try to credit creators.
Product Info
All lures are built for real Australian fishing conditions. Finishes may vary slightly due to hand-finishing and lighting during photography.
Performance claims are based on field testing in realistic environments.
Contact
If you have any questions, feel free to reach out:
- Email: [email protected]
- Instagram DM: @rift.rewards
Disclaimer
Use all products as intended. We are not liable for damage caused by misuse, modification, or unsafe practices.
FAQ
What is Rift Design?
Where are you located?
Do you sell internationally?
Can I buy Rift products in stores?
Where do you ship from?
How long does shipping take?
Do you offer express delivery?
Can I track my order?
What’s your return policy?
Is my gear covered by warranty?
What if my item is damaged?
How do I contact you?
Can I become a stockist?
Can I collaborate with you?
How does Rift Rewards work?
How much can I earn and what happens if I post more?
Every Month
| Post Type | 1st Post (Ever) | Posts 2–10 (per Month) | 10+ Posts (per Month) |
|---|---|---|---|
| 📸 Photo | $5 | $2.5 | Rift Pro Invite |
| 🎬 Short Video (10–180 sec) | $10 | $5 | Rift Pro Invite |
| 📽️ Long Video (3+ mins) | $20 | $10 | Rift Pro Invite |
🧾 Max $50 per person/month. Choose any combo. No complicated rules.
🚀 10+ Posts? You'll be invited to our Rift Pro Program for 50% off perks, early gear access, featured on socials or cash bonuses.
🏆 Monthly Bonus: Top 3 most engaging posts win cash prizes.
What kind of content do you accept?
– Adventure photos using Rift gear
– Unboxings, tutorials, or reviews
– Tips & scenic reels
Requirements:
– Rift gear clearly visible
– High-quality & authentic
– Must tag @riftdesign + #RiftDesign
What content is rejected?
– Blurry, AI-generated, or stock content
– Reposts with no originality
– Unsafe, offensive, or misleading posts
– Posts missing Rift tags or visible gear
How do payments & redemptions work?
– Used on riftdesign.com.au only
– Can’t be used in retail stores, shipping, or third-party sites
– Submissions are reviewed Weekly. Payments or credits are sent within 5–10 business days.
💸 Retail Cashback:
– Buy Rift gear in-store (min $80)
– Send: photo of receipt + gear + PayID
– Cashback paid monthly via PayID (email/phone)
Can I post to multiple platforms?
Terms & Fine Print
– We may feature your content in marketing
– Spammy or low-effort posts may be rejected
– Program may change or end anytime
– Store credit valid at riftdesign.com.au only
– Cashback only for in-store purchases with valid receipt & PayID
– You must be 16 or older. If under 18, you’ll need parental or guardian consent to participate.
– Falsified submissions = permanent ban
By submitting, you confirm that you own the content and agree to allow Rift to reuse it for marketing.
Shipping & Returns
We ship all orders from our Melbourne base using our Australia Post Business Account — ensuring fast, tracked delivery across the country.Processing Time:
Orders are packed and shipped within 1–2 business days of purchase.Standard Shipping (Australia-wide):
Delivery usually takes 3–7 business days depending on your location.Express Shipping:
Need it faster? Choose Express at checkout — typically arrives within 1–3 business days.Tracking:
You'll receive a tracking number via email once your order is on the way.